Privacy Policy

Reppable is based in Canada. Applicable federal or provincial privacy laws govern how we handle personal information. This policy does not limit your rights under those laws.

We handle information about website visitors and people who contact or work with us. When a business uses Reppable to process information about its customers or team, the business directs the agreed workflows. The service agreement and any data processing agreement define those instructions and each party's responsibilities. Those agreements supplement this policy and do not remove our obligations under applicable law.

The information depends on how you interact with us and the workflows your business chooses to connect. It may include:

• Contact details, such as your name, company, email address, phone number, message, and booking or calendar information.
• Context you share about your team, goals, tools, processes, service needs, and operational problems, including documents, examples, call notes, support requests, and feedback.
• Information from the tools and records connected for an agreed service, such as customer and team details, work orders, schedules, service history, field notes, photos, training records, and billing records.
• Account details and information you enter into website tools, where you use features that require an account or input.
• Business billing and payment records. Where a payment provider is used, that provider handles payment card details. Do not send full card details through our contact form.
• Website and device information, such as IP address, browser type, approximate location, cookie identifiers, pages viewed, referring pages, and site interactions. Contact submissions include the page URL, form source, and campaign parameters present in the URL, which help us understand how you found us.

We seek consent where required and use information for the purposes described below or agreed with you. A new use may require further notice or consent under applicable law.

• respond to inquiries and arrange conversations;
• understand growth goals and operational problems, and agree on useful workflows;
• build, connect, test, run, maintain, and support the agreed Reppable service;
• keep job records up to date, prepare drafts and billing handoffs, identify service opportunities, and gather context for the customer's team within agreed workflows;
• manage accounts, billing, and our business relationship;
• operate website features, measure website performance, and understand marketing effectiveness;
• investigate errors, misuse, and security issues;
• respond to privacy requests; and
• meet legal, tax, and accounting obligations.

For a managed service, we process business records within the agreed scope and instructions. The business is responsible for having authority to share customer and employee information, providing required notices, and deciding which tools, data, and users should be connected. We agree on what Reppable handles automatically and what needs the team's review.

Share only the information needed for the work. Avoid putting passwords, payment card numbers, government identifiers, health records, or other sensitive information in a general inquiry or booking note. If sensitive data or system access is needed for an agreed workflow, discuss the handling and secure access method with us first.

AI tools may process information needed to organize records, analyze context, prepare drafts, identify exceptions, or support next steps in an agreed workflow. Inputs and outputs may contain personal information when it is part of the relevant records. Your team reviews customer messages and decisions that require approval.

We may use providers for hosting, storage, tool connections, AI processing, email, calendars, scheduling, payments, support, analytics, and advertising measurement. For managed services, provider access and permitted processing are governed by the applicable agreements and service configuration. Ask us about the providers, retention settings, and any model-training policies that apply to your proposed setup before sharing sensitive information. A provider's terms do not authorize use of personal information beyond the permitted purposes.

We remain responsible for our obligations when a provider processes information on our behalf. If you independently use a connected tool or open a third-party website, such as Cal.com to book a conversation, that provider's privacy policy also applies to its handling of your information.

The production website uses Google Analytics and the Meta/Facebook pixel to measure visits and marketing effectiveness. They can use cookies or similar technologies and collect device, browser, page-view, referring-page, and interaction information. Meta may associate website activity with information it holds to support advertising measurement and personalization.

You can block or delete cookies through your browser and use privacy controls provided by Google and Meta. These controls may not stop every type of information collection. The website currently does not offer a separate cookie preference panel. Contact us if you have questions about these tools or your privacy choices.

We do not sell personal information. In addition to the providers described above, we may disclose information when required by law, to protect rights or investigate fraud and security issues, or in connection with a business transaction such as a merger or acquisition, subject to applicable law.

Providers may process or store information outside your province or Canada, including in the United States or other countries. Information processed elsewhere may be subject to the laws of that jurisdiction and access by its courts, regulators, or law enforcement. Any agreed location restrictions for a managed service are set out in the relevant agreement.

We retain personal information only for as long as needed for the purpose it was collected, including delivering the service, maintaining required business records, resolving disputes, and meeting legal obligations. Retention depends on the type of information and the applicable service agreement; this policy does not set one fixed period for every record.

Data return, export, and deletion when a managed service ends follow the relevant agreement and applicable law. Records we must keep for legal reasons and copies in backups may have different retention periods. Information in a customer's own connected tools is also subject to that customer's retention choices and those providers' practices.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No method of transmission or storage is completely secure. Report suspected unauthorized access or disclosure to us promptly using the contact details below.

You can ask about the personal information we hold about you, how it has been used or disclosed, and request access or correction. You may also request deletion or withdraw consent, subject to applicable law, contractual restrictions, and reasonable notice. We will explain relevant limits and how a withdrawal may affect the service. We may need to verify your identity and will respond within the time required by law.

If your information is processed for a business using Reppable, contact that business first where practical. You can also contact us, and we will help route the request to the appropriate party. If a concern is not resolved, you may contact the applicable privacy regulator, including the Office of the Privacy Commissioner of Canada where it has jurisdiction.

We use contact details to respond to requests and communicate about the service. If we send marketing communications, you can unsubscribe using the instructions in the message or by contacting us. Service and billing messages may still be needed for an ongoing relationship.

The website and managed operations service are intended for adults and businesses, and are not directed to children. We do not knowingly collect personal information from children.

We may update this policy by posting a new version and changing the date above. Where required, we will provide notice or seek consent for a material change in how information is used.

For privacy questions, requests, or complaints, contact Reppable Technologies Inc. at vishaal@bereppable.com.