Privacy Policy

Reppable is based in Canada. We handle personal information in a way intended to align with Canada's private-sector privacy principles, including accountability, identifying purposes, consent, limiting collection, limiting use, safeguards, openness, individual access, and complaint handling.

Depending on where you live, federal or provincial privacy laws may apply to your information. This policy is meant to give clear notice of our practices, but it does not limit rights you may have under applicable law.

We may collect the following information:

• Contact and booking details, such as your name, email address, calendar availability, and booking information.
• Payment and billing details needed to process your booking. Full payment card details are handled by our payment providers and are not stored by us.
• Workflow context you choose to share, such as your job title, industry, repeated tasks, tools, constraints, notes, documents, examples, or questions.
• Communications with us, including email, booking notes, call notes, follow-up requests, and feedback.
• Website and device information, such as pages viewed, referring pages, browser type, approximate location, IP address, cookie identifiers, and interactions with our site.

We use personal information to:

• operate, maintain, and improve the website;
• process bookings, payments, refunds, and scheduling;
• deliver workflow diagnostics, the AI Workflow Sprint, written workflow guides, advisory support, or scoped implementation services;
• understand your workflow so we can provide practical guidance, prompts, process recommendations, tool recommendations, automation direction, implementation roadmaps, or a decision map;
• respond to questions, support requests, and privacy requests;
• measure website performance and understand whether our marketing is useful;
• protect against fraud, misuse, and security issues; and
• comply with legal, accounting, and tax obligations.

Reppable's workflow services work best when you share practical context about one real workflow, business process, or operational bottleneck. You should avoid sharing sensitive personal information, confidential customer data, health information, government identifiers, passwords, payment card numbers, or trade secrets unless it is necessary and you have the right to share it.

When useful, we may use AI tools to help structure, draft, review, or analyze workflow materials. We aim to share only the context needed to deliver the relevant service. AI and other third-party providers may process information under their own terms and privacy practices.

We may use cookies and similar technologies to operate the website, remember preferences, measure site performance, and understand marketing effectiveness.

Our website may use Google Analytics and the Meta/Facebook pixel. These tools may collect information about your device, browser, pages viewed, and interactions with the website. You can limit cookies through your browser settings or use privacy controls offered by those providers.

We do not sell your personal information. We may share information with service providers that help us operate the website and deliver Reppable services, including booking, payment, email, calendar, document, cloud hosting, analytics, advertising, and AI tool providers.

We may also disclose information if required by law, to protect our rights or users, to investigate fraud or security issues, or as part of a business transaction such as a merger, financing, acquisition, or sale of assets.

Some of our service providers may process or store information outside your province or outside Canada, including in the United States or other countries. When information is processed in another jurisdiction, it may be accessible to courts, law enforcement, or regulators in that jurisdiction.

We keep personal information only as long as reasonably needed for the purposes described in this policy, including delivering Reppable services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal, tax, and accounting obligations. We may delete or de-identify information when it is no longer needed.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

You may ask to access, correct, update, or delete personal information we hold about you, subject to legal and operational limits. You may also withdraw consent to certain uses of your information where consent is the basis for processing, though that may affect our ability to provide the relevant service.

To make a privacy request, email vishaal@bereppable.com. We may need to verify your identity before responding.

If you receive marketing emails from us, you can unsubscribe using the instructions in the email or by contacting us. We may still send transactional messages about bookings, payments, refunds, policy updates, or services you requested.

The website and Reppable services are not directed to children. We do not knowingly collect personal information from children.

We may update this policy from time to time by posting a new version on this page. If you have questions, concerns, or a complaint about our privacy practices, email vishaal@bereppable.com.